• "the website" or "the platform" or "Saayer platform" or "Saayer app"), operated and owned by Saayer Solutions for Information Technology, registered in accordance with the relevant provisions of the Companies Law of the Kingdom of Saudi Arabia (referred to as "Saayer platform" or "we" or "us"), providing logistic services to you as a consumer (referred to as "you" or "the user" or "your" or "the customer"). Your browsing or accessing the website constitutes your agreement, personally or on behalf of the company you represent ("you" or "your"), to comply with all the following terms and conditions to avail the services available before registering your account on the Saayer platform. You acknowledge that you have read, understood, and agreed to all the terms, conditions, and usage policies. If you reject or do not accept them, you are not entitled to use the website, its services, or the app, and you must immediately cease registering on the website.
  • The terms and conditions of use for the website www.saayer.com (referred to as We reserve the right to make changes or modifications to these terms and conditions and privacy policy at any time. Any amendments will become effective immediately upon being published on the platform. By continuing to use this website or the app and/or the services, you understand and agree to these modifications or changes. If you do not agree to any changes or modifications, you may terminate your account. It is your responsibility to regularly review the terms, conditions, and privacy policy, as any updates will be posted on this platform.

First: Intellectual Property Rights:

  • All intellectual property rights to the content on our website (Saayer platform) and Saayer application are owned by us and protected under copyright, trademark, and other applicable laws. This includes texts, graphics, logos, button icons, images, software, clips, interfaces, code, and modifications.
  • By agreeing to use the website, you agree that all rights are reserved for the Saayer platform, and you are not permitted to modify, copy, reproduce, distribute, create derivative works, display, or exploit them in any form without prior written consent from the Saayer platform.
  • Trademarks and logos are owned by us, and copying or reproducing any part of the platform or application is not allowed without our written consent.
  • The use of robots or data extraction tools to access the website or services is prohibited, and we reserve the right to restrict or terminate your access to the platform and application at any time if you violate any terms of use or for any other reason without prior notice. Termination or restriction of your access to the platform and application or your use of it shall not constitute a waiver of our rights under the law.

Second: Service Providers

  • We are not a transportation or shipping company, but rather an electronic platform that offers special discounts from shipping companies and connects them with users, whether they are individual traders or companies.
  • We would like to clarify that we are not responsible for any errors or negligence that may occur by shipping companies or their employees. Although there is no guarantee regarding the timing or quality of the services provided by shipping companies, we are committed to making every effort on our part to support you in case of any issues while dealing with the chosen company.

We advise the customer, before issuing the shipping policy, to review and understand the terms and conditions set by the shipping company they have chosen on its website. By doing so, the customer expresses their consent and commitment to those terms.

Third: Registration on the Saayer Platform

  • When you register on the Saayer platform, you agree to provide us with accurate, truthful, and up-to-date personal data about yourself as required in the registration form. The process of collecting registration data and other information is subject to our privacy policy.
  • We reserve the right to terminate services and suspend your account if there is any breach or violation of our terms or the terms of the service provider, with the possibility of taking legal action against you.
  • We may disclose your data to security or judicial authorities if requested without referring back to you.
  • We may use some of your data, such as email and phone number, to send registration codes or login codes, as well as to send promotional notifications or marketing materials, and also to handle any financial claims.
  • You are responsible for maintaining the confidentiality of your login information, password, and account, as well as for all activities that occur within your account or login.

Fourth: Cancellation and Refund of Fees

  • Customers have the right to cancel the shipping policy within five days maximum from the date of issuance of the policy, provided that it has not been delivered to the shipping company.
  • Customers have the right to cancel the shipping policy and receive a refund of its value if the shipment has not been delivered to the shipping company, and the amount will be refunded to the customer.
  • Shipping companies do not accept the return of shipping policy fees if they have received the policy from the customer and processed it.
  • these companies may allow the issuance of a new policy and payment of new fees, allowing for the replacement of the previous policy with the new one.

Fifth: Shipping Restrictions and Responsibilities

  • You agree to ensure that shipments handled by the shipping company you have chosen through the Saayer platform do not contain anything that cannot be safely or legally transported or anything prohibited by any law or regulation, including but not limited to alloys, currency, hazardous shipments, flammable materials, narcotics, negotiable instruments in bearer form such as checks/drafts payable to bearer, cash, promissory notes, bonds payable to bearer, certificates payable to bearer, stamps, open-end traveler's checks, credit cards, or SIM cards.
  • In the event that a shipment handled by the shipping company through the Sayer platform under this agreement involves any of the procedures mentioned above, the customer undertakes to defend the shipping company and the Sayer platform and its directors, employees, representatives, and beneficiaries of the service provider, and indemnify them for any damages, all costs, claims, or liabilities, including reasonable attorney's fees, incurred by any of the beneficiaries of the service provider or the Saayer platform arising from or related to the customer's breach of the obligations herein.
  • You acknowledge and agree that Saayer platform does not inspect, receive, or package your shipments, and Saayer platform shall not be liable for the decisions made and executed by you through the services of the Saayer platform, and you are responsible for your shipments and their contents.
  • Saayer platform shall in no event be liable for any indirect, incidental, special, or consequential damages, or damages for loss or damage of shipments, and we urge you again to review and understand the terms of the shipping company you have chosen.

Sixth: Shipment Weight

  • You must know and understand that there are what is called actual weight and dimensional weight. The shipping company determines the shipping cost based on the greater weight, whether actual (obtained by placing the shipment on a scale) or dimensional (calculated by multiplying the length × width × height of the package in centimeters and dividing the result by 5000 for international shipping and 4000 for domestic shipping, and the result is the dimensional weight) .
  • We emphasize recording the correct actual weight and also accurately measuring and recording the dimensions of the shipment in the shipping policy, and dimensional weight will be automatically calculated.
  • You understand that the shipping company re-weighs the shipment and verifies the correct weight, and it adopts the higher weight, whether actual or dimensional. In case of an increase in weight, you are obligated to pay the additional weight fees. 

Seventh: International Shipping

  • The customer is responsible for paying any customs duties, fees, taxes, or applicable charges on the services before the shipping company releases the shipment and/or shipping documents. If the shipping company pays any customs duties and/or value-added tax on importation on behalf of the customer, the customer is responsible for paying these customs duties and/or value-added tax on importation to the shipping company immediately upon receipt of the customer and invoices for these payments from the shipping company.
  • This clause also applies to shipments that are returned to the customer/sender for any reason, such as being undeliverable or refused by the recipient.

Eighth: Sending and Receiving Shipments

  • The times for receiving shipments are subject to the schedules and terms of the shipping companies, which determine the appropriate time for receiving the shipment. Some companies do not accept less than five shipments from a customer and may impose additional fees for receiving them. This varies from one company to another.
  • Once the customer provides the sender's and recipient's information during the issuance of the shipping policy, the customer implicitly agrees to allow the shipping company to use this information for shipping purposes and to fulfill its obligations under the shipping policy and the agreed-upon terms and conditions. This also implies the customer's implicit consent to share this information with the shipping company and its subsidiaries, branches, and agents. Once the customer provides personal information to the shipping company and issues the shipping policy, the customer implicitly agrees to the transfer and use of their personal information and that of the recipient in other countries in the case of international shipping.
  • After issuing the shipping policy and handing it over to the carrier, Saayer platform does not bear any fees or expenses resulting from changes in information by you (for example, changing the address, canceling the order, or recalling the request).
  • The acceptance by the shipping company of a specific shipment does not imply that this shipment complies with applicable laws or regulations or that it complies with current terms.
  • The shipping company will attempt the first delivery, and if the customer does not respond, it will attempt, on its own initiative or at the customer's request, to redeliver in the future. In the event of a failed delivery, the shipping company may, at its discretion, return the shipment to the nearest service center for the customer or the sender, which may result in additional fees. Each shipping company has its own policy in such cases.
  • The customer is responsible for adequate and sufficient packaging of the shipment in a suitable manner for transportation, and neither the shipping company nor the Saayer platform will be responsible for any damage to the shipment due to improper packaging by the customer.

Ninth: Neglected, Abandoned, or Returned Shipments

  • Procedures, policies, and terms vary from one company to another, and we emphasize the importance of reviewing and reading the terms and conditions of the shipping company you have chosen.
  • By agreeing to proceed with the service request, you fully agree to these terms and conditions and are bound by them.

Tenth: Fees and Pricing

  • Registration on the Saayer platform is free of charge and allows the customer to benefit from some services such as issuing shipping policies and using a customer-specific dashboard.
  • Subscription fees for packages may be imposed, and these will be announced on the website and the application in the future.
  • Saayer platform imposes fees for issuing shipping policies, and prices vary from one company to another.
  • Saayer platform reserves the right to add, increase, decrease, or discount any fees for any users regardless of the reason for their registration.

Saayer platform has the right to issue or suspend promotional codes, promotional offers, marketing offers, or discounts at any time as needed.

The language :

The Arabic text is the final interpreter of this agreement.

According to the rules, terms, and conditions of this User Agreement, in case of a dispute, it shall be resolved through reconciliation, negotiations, or amicable settlement. If the dispute persists, it shall be settled through the competent authorities in the Kingdom of Saudi Arabia.