- Customers have the right to cancel the shipping policy within three days maximum from the date of issuance of the policy, provided that it has not been delivered to the shipping company.
- Customers have the right to cancel the shipping policy and receive a refund of its value if the shipment has not been delivered to the shipping company, and the amount will be refunded to the customer.
- Shipping companies do not accept the return of shipping policy fees if they have received the policy from the customer and processed it.
- these companies may allow the issuance of a new policy and payment of new fees, allowing for the replacement of the previous policy with the new one.